Job Summary:
The House Manager is a key leadership role responsible for overseeing the daily operations
of a residential assisted living home. This position ensures a safe, compliant, and
supportive environment for all residents while fostering a positive team culture among
staff. The manager must be a flexible and hands-on leader, willing to perform caregiving
duties and pick up shifts as needed to ensure excellent resident care and adequate staffing
levels at all times.

Key Responsibilities:

Staff Management and Scheduling

• Develop and manage weekly or monthly staff schedules, ensuring all shifts are covered efficiently and overtime is minimized.
 

• Act as the last resort for shift coverage, required to pick up direct care shifts (e.g., 6 am-2 pm, 2 pm-10 pm, 10 pm-6 am) when alternative coverage cannot be found.
 

• Lead, mentor, and supervise direct care staff, providing initial orientation, ongoing training, and performance feedback.
 

• Promote a positive work environment, resolve conflicts respectfully, and ensure adherence to all company policies and procedures.

 

• Track staff attendance, report issues to administration, and manage call-offs or no- shows.

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Resident Care Oversight

• Ensure the delivery of high-quality, person-centered care according to each resident's individualized service plan (ISP).
 

• Oversee medication administration and documentation, ensuring compliance with state regulations.
 

• Monitor residents' well-being, observe and report any changes in condition to the appropriate licensed staff or administration in a timely fashion.
 

• Assist residents with activities of daily living (ADLs) such as dressing, bathing, grooming, and transfers when needed to support the team.

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Operations and Compliance

• Oversee the day-to-day operations of the house, ensuring a clean, organized, and safe living environment.
 

• Manage household budgeting, inventory, and ordering of supplies (e.g., groceries, cleaning products, medical supplies).

 

• Coordinate resident medical appointments, transportation, and life enrichment activities.

• Maintain compliance with all state and federal regulations, prepare for inspections, and ensure all documentation is accurate and up-to-date.

Communication and Crisis Management

• Serve as the primary liaison between residents, families, staff, and external healthcare providers.
 

• Address resident or family concerns promptly and professionally.

• Manage emergencies and incidents, ensuring proper reporting and documentation.

• Participate in an on-call rotation to address after-hours issues or emergencies.

• Communication & Administration:

o Act as the primary point of contact for residents, families, case managers, and healthcare providers to address concerns and ensure satisfaction.

o Maintain accurate and up-to-date resident records, financial documentation, and incident reports.

o Handle confidential information in compliance with HIPAA guidelines.

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Required Qualifications and Skills

• Experience: Minimum of 1-2 years of experience in an assisted living, group home, or healthcare setting, with supervisory experience preferred.

• Certifications: CPR and First Aid certification (or willingness to obtain). PCA or CNA certification/experience is often required or preferred.

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• Skills: Strong leadership, organizational, and problem-solving abilities; excellent communication and interpersonal skills; empathy and understanding of the needs of older adults.

• Availability: Must be available for variable hours, including the flexibility to work floor shifts, evenings, weekends, holidays, and fulfill on-call responsibilities.

• Requirements: High school diploma or equivalent (Associate's or Bachelor's degree in a related field is a plus); valid driver's license; ability to pass required background checks.

• Physical Demands: Ability to lift up to 50 pounds, stand/walk for extended periods, and perform physical care tasks.

Essential Skills

• Leadership: Ability to mentor staff and foster a positive, team-oriented workplace culture.

• Technical Proficiency: Skill in using electronic health record and workforce management software.

• Soft Skills: Strong empathy, emotional intelligence, and the ability to resolve conflicts under pressure.

• Physical Requirements: Ability to stand for long periods and lift up to 50 pounds as needed for resident assistance

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Work Environment:
This is a full-time, in-person position that may require schedule flexibility, including on-call
duties and covering shifts. The role involves working within a residential home setting and
may require physical tasks such as standing for extended periods or lifting.

• Opportunities for professional development and growth within the organization.

• Benefits may include paid time off and retirement plans.

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Apply today to join our dedicated team and make a meaningful difference in the lives of our
residents.